Cancellation policy

GoPrime Cancellation and Rescheduling Policy

At GoPrime, we understand that travel plans can change unexpectedly. To support you in reaching your destination, we offer flexible options to cancel or reschedule your bookings. Please review the following terms and conditions for our services:

General Information:

  • Cancellation/Rescheduling: Available only within our office hours (Monday to Sunday, 9:00 AM – 6:00 PM) via email or phone.
  • Discounted Tickets: These have different cancellation policies, and we recommend reviewing the terms when booking.
  • External Factors: We are not responsible for extreme weather or road conditions. Please plan your travel accordingly. We suggest arriving at the airport at least 4 hours before your flight.

Refund/Rescheduling Policy:

  • 28+ Days Before Service: Full refund.
  • 14-28 Days Before Service: 50% refund or free rescheduling within 90 days.
  • 0-14 Days Before Service: No refund, but you can reschedule within 90 days.

Payment conditions

– offers are valid for 72 hours and must be paid
– ⁠Can be modified or completely canceled within 24 hours of ordering
– ⁠50% cancellation between 24 hours and 1 month of the first trip
– ⁠No cancellation option 1 month before the first trip maximum flexibility of changes if possible

The same condition applies when choosing the Cash on Delivery option and placing an order.
Requests for post-payment are accepted.

Waiting Time Policy:

  • Extra waiting time may be possible for certain services, subject to additional charges. Each case will be assessed individually, especially during peak hours.
  • Valley Taxi: 5-minute wait. You can cancel or modify your booking up to 6 hours before departure.

Transfer Services and Taxi Policies:

  • Guaranteed Service: If GoPrime does not provide the service on time, we will only guarantee the agreed amount (as per the invoice) if the delay exceeds 60 minutes and we were unreachable.
  • Maximum Waiting Time: 60 minutes for transfers and 5 minutes for taxis. After this period, we cannot guarantee any further waiting, even if prior notice was given.
  • Additional Waiting Time: If we have the ability to wait beyond 60 minutes, an extra charge of 20 EUR per 15 minutes will apply, and the amount must be paid directly to the driver.

Route and Pricing:

  • Prices are based on normal ride times and the shortest route. Any deviations due to passenger actions or weather conditions are not GoPrime’s responsibility. We will try to find the best solution in such cases.

Airport Transfer Guidelines:

  • To Airport: We recommend setting the drop-off time at least 3 hours before your flight.
  • From Airport: Unless otherwise specified, we will arrive based on your estimated flight arrival time. After 60 minutes, we cannot guarantee waiting time. Our usual pick-up point at Geneva Airport is at the right side exchange area, near the Montreux Jazz Café.

Booking Timeframe:

  • Bookings Made 72 Hours in Advance: We guarantee bookings made at least 72 hours before the service.
  • Bookings Within 72 Hours: These will not be considered confirmed by GoPrime. To ensure availability, please contact us directly if you require a service within this time frame.

We hope these policies help you make the most of your experience with GoPrime. Should you need further clarification, don’t hesitate to reach out.