General information

General Information for All Transfers and Taxis

1. Safety Belt: It is mandatory to wear a safety belt at all times during the journey. Adhere to all safety regulations to ensure a secure and efficient trip.
2. Respectful Behavior: Please be respectful towards the driver and fellow passengers. Keep noise levels and distractions to a minimum. For the safety of all passengers, the driver has the right to stop the vehicle if excessive disruption occurs.
3. Prohibited Behavior: Refrain from engaging in disruptive, rowdy behavior that could damage the vehicle or create an unsafe environment.
4. Cleanliness: Kindly clean up after yourself as a courtesy to other passengers.
5. Onboard Restrictions: While non-alcoholic beverages are permitted, eating, smoking, consuming alcohol, and bringing illegal substances or weapons onboard are strictly prohibited.
6. Personal Belongings: Ensure you collect all of your personal items before disembarking. The driver and company are not liable for any lost belongings.
7. Changes or Delays: If there are any changes to your trip, please notify us promptly. Note that if we are not informed of delays in a timely manner, GoPrime reserves the right to charge a fee of 40 EUR for every half hour of delay.

Geneva Airport Pickup Information

1. Pickup Location: The designated pickup point at Geneva Airport is located at the currency exchange counter on the right-hand side from the baggage claim exit, next to the Montreux Jazz Café. Please note we include in our prices 30 minutes waiting time at the airport ( free of charge). Extra waiting time will be charged.
2. Arrival Time: Please arrive at the pickup point at least 15 minutes before your scheduled departure and remain at the meeting area.
3. Contact Us: Ensure that you are reachable or contact us in case of any changes to your travel plans.

Payment Guidelines 

1. Cash on Delivery: If you have requested cash on delivery, please ensure payment is made directly to the driver on the day of your travel. We accept Visa, MasterCard, Maestro cards, and payments via the SumUp card reader. In the event of a system error preventing on-the-spot payment, you are responsible for settling the amount through an alternative method, such as cash or bank transfer.
2. Online Payment: If you have already paid for your ticket online, you can disregard this notice.

Luggage Safety Notice

For everyone’s safety, passengers may keep small personal items in the passenger cabin, provided that they can be safely stored without obstructing the passenger, the driver’s movement or visibility, the use of seat belts, or access to the vehicle doors and emergency exits.

Examples of suitable cabin items include:

– small handbags and personal bags;
– small backpacks;
– laptop bags;
– small shopping bags;
– coats and other small personal belongings.

Suitcases, large backpacks, strollers, skis and other bulky or heavy items must be stored in the luggage compartment (trunk).

As a general rule, any item that is too large to be comfortably and safely placed beside or in front of the passenger, or that could become a hazard during sudden braking or an accident, must be placed in the luggage compartment.

Our drivers have the right to ask passengers to move any item to the luggage compartment if, in the driver’s reasonable judgement, it may create a safety risk or interfere with the safe operation of the vehicle.

This rule applies regardless of the item’s weight or whether there is currently enough space in the passenger cabin.

We appreciate your understanding and cooperation in helping us provide a safe and comfortable journey for everyone.

Starting from June 15, 2025, for trips not fixed in advance (pre-booked), the taximeter is the standard with all its advantages and disadvantages. Taxi hourly fares are calculated on a time basis, with an average fare of €300/hour. Waiting time is €120/hour. When passengers get into the car, the general terms and conditions are considered accepted.

Service Operated by :

GoPRIME Transfer ( registered as Vass Zoltan Karoly)

If any questions please contact us directly: info@goprimetransfer.com or call/WhatsApp : 33 6 41 80 89 34 or

https://www.facebook.com/PrimeTransferChamonix/